Privacy Policy
Cinex respects and values your privacy. This Privacy Policy explains what information we collect about you, and how we use, store, and disclose such information. We want to help you make an informed decision about whether or not to share your information with us.
Cinex reserves the right to revise, modify, add, or remove provisions of this Privacy Policy at any time. If we make changes, we will update the "Last Updated" date at the bottom of this page and notify you in accordance with our Terms of Service. By continuing to use cinex.mv after receiving notice of the updated Privacy Policy, you acknowledge that you have read and understand the revised Privacy Policy.
What Information Does Cinex Collect?
Personal Information: Information relating to an identified or identifiable person, such as name, email address, mobile number, identification number, location data, or online identifiers. We collect this when you create an account, subscribe to a plan, or communicate with us.
User Communications: If you communicate with us, we may collect information relating to that communication, whether by email, Telegram, or any other form of communication.
Non-Personal Information: We also collect data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose.
Payment Information: Payments are processed through our supported payment providers. Cinex does not store credit card, bank account, or wallet details directly.
Children Under 13
Cinex does not knowingly collect personal information about children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible. Where we know a child is above 13 but considered a minor under applicable law, we will obtain parental/guardian consent prior to using that child's personal information.
How We Use Your Information
We use your personal information to create and authenticate your account, manage your subscription, deliver streaming credentials, process payments, provide customer support, and communicate service updates. We send SMS notifications for billing reminders and account updates.
We may use your information to send important notices such as product updates, purchase confirmations, and changes to our terms, conditions, and policies. Because this information is important for your interaction with Cinex, you may not opt out of these communications.
Cinex limits the use of personal information to the purposes identified in this Privacy Policy and for which you have provided consent. We retain personal information only as long as necessary to fulfil the stated purposes, unless required by law for a different period.
How We Disclose Information
Cinex does not share your personal information with unaffiliated third parties except as described in this Privacy Policy. We will never disclose your personal information to a third party for marketing purposes without your consent.
We may share your information with third parties as required by applicable law, court order, or governmental request. We may also disclose information if necessary to protect our rights or for national security, law enforcement, or public importance.
Third-Party Services
We use Emby as our streaming platform to deliver content. Your streaming credentials are managed securely through these platforms. We also use MsgOwl for SMS delivery and Telegram for support communications.
Our website may contain links to third-party websites. These websites have their own privacy policies, and we do not accept responsibility or liability for them. Please review their policies before submitting any personal information.
Cookies
Cinex uses cookies to distinguish you from other users and improve your experience. Cookies are small text files stored on your device that help us understand how users interact with our website. We use strictly necessary cookies (to deliver services), performance cookies (to enhance functionality), and analytical cookies (to understand usage patterns).
You have the right to choose whether to accept or refuse cookies. However, refusing cookies may affect your ability to use certain features of the service.
Data Security
We use industry-standard security measures to protect your data. All API communications are encrypted via HTTPS. Passwords are hashed and never stored in plain text. While we take reasonable steps to protect your personal information, no security measures are foolproof and we cannot guarantee absolute security.
You are responsible for maintaining your account's security as described in our Terms of Service.
Your Rights
As a data subject, you have the right to:
- Request access to any personal information we hold about you
- Have us rectify inaccurate personal information
- Have us erase personal information that is no longer necessary for us to retain
- Object to our processing of your personal information
- Be informed about automated decision-making and profiling of your personal information
- Request a copy of your personal information for transfer to an alternative provider
Contact
For privacy-related inquiries or to exercise your data rights, contact us on Telegram.